Documentation

Everything you need to ship Momentum to your team.

Concrete guides for the most common workflows. New docs land each phase — if something's missing, the roadmap usually has it scheduled.

Getting started

Create an account, seed your first workspace, invite teammates.

Case management

Track customer cases, link them to notes and runbooks, manage status and priority.

Runbooks

Structured knowledge your team can re-use. Write once, surface everywhere.

Knowledge base

Ingest help-center content from Zendesk, Intercom, Freshdesk, Notion, and more.

CaseAIde

AI-drafted replies grounded in your KB, with built-in PII redaction and tone control.

Ticket integrations

Bi-directional sync with Freshdesk. Connect, import, and push updates both ways.

API reference

REST API for programmatic access to cases, runbooks, notes, and KB search.

Need help?

Momentum is still early. If you're evaluating it for your support team and need guidance the docs don't cover, create a workspace and send a support request from the help menu — we read every one.