Zendesk runs your conversations. Momentum runs your team's brain.
Most Zendesk teams drown in institutional knowledge that never lands in the help center. Momentum captures runbooks, case history, and escalation paths where your support engineers actually work.
Why Zendesk alone isn't enough.
Zendesk does what it does well. But support-team knowledge work doesn't fit inside a ticketing tool.
The Help Center is for customers. Where's the one for your team?
Zendesk Guide is designed for public-facing articles. But the stuff your team actually needs — 'how to reproduce this edge case in staging,' 'which L2 owns the billing API' — doesn't belong there.
Every macro is a cold attempt to cover cases you haven't seen yet.
Macros work for routine replies but break on anything novel. Your team ends up rewriting them by hand or abandoning them entirely.
Onboarding is a grind of ride-alongs and Slack archaeology.
New agents shadow seniors for weeks because there's no written version of 'how this team actually thinks.' Momentum makes that written version.
Search across knowledge sources is broken.
Your Help Center, your Confluence, your Google Docs, your Notion — they're all separate islands. When you need an answer at 3pm on a Tuesday, you check all four and find nothing.
The knowledge layer above Zendesk.
Momentum ingests your Zendesk Help Center, your Confluence pages, your team's Google Drive docs, and surfaces answers across all of them via semantic search — inside one interface.
Structured templates (symptoms, preconditions, steps, resolution, tags) that take 2 minutes to fill and save future agents hours. Five generic support runbooks seeded in every new workspace.
Pick a tone. Pick a reply type. Claude writes a response that pulls from your runbooks, your past cases, and your help center — with PII stripped before the model sees anything.
OAuth-based bi-directional sync between Zendesk tickets and Momentum cases. Import by ticket ID or filter, keep status in sync in both directions, optional private-note push for internal comments. API-token auth also supported if your workspace can't register a global OAuth client.
How Momentum talks to Zendesk.
How do I connect Momentum to Zendesk?
Two options. OAuth (recommended) — register Momentum as a global OAuth client in Zendesk Admin Center → Apps and integrations → APIs → OAuth Clients, then hit Connect Zendesk in Momentum's integration settings. API token — generate an API token from the same Admin Center and paste subdomain + agent email + token. Both modes store credentials AES-256-GCM-encrypted at rest.
Can I use Momentum with Zendesk today, without the integration?
Yes. You can ingest your Zendesk Help Center as a knowledge base source and use every other Momentum feature (runbooks, CaseAIde, case management, knowledge graph) standalone. The native integration is optional on top.
How does this compare to Zendesk's own AI features?
Zendesk AI (formerly Answer Bot) is optimized for automated ticket deflection and agent suggestions inside Zendesk. Momentum is a separate workspace your team owns and shapes — closer to Notion or Obsidian than to a Zendesk add-on.
Stop rediscovering things your team already knows.
Free to start. No credit card. Connect your ticket system, import your knowledge base, and let Momentum carry the rest.