Simple pricing for growing support teams.
Start free. Add AI with Pro. Unlock CaseAIde, runbook AI, SSO, and unlimited integrations with Team. Enterprise when you need the DPA.
For evaluating Momentum or running a solo support practice.
- 1 user
- 500 notes, 1 GB storage
- Real-time collaboration
- Import from Notion, Obsidian, Evernote, and more
- Markdown + JSON export
- Community support
For support engineers and small teams using AI every day.
- Unlimited notes, 10 GB per user
- AI chat, rewrite, summarize, search
- 500K AI tokens per user / month
- 1 knowledge base source
- 1 ticket integration (Freshdesk or Zendesk)
- Publish to web, voice input, native apps
- Email support
For support teams that need the full workflow — CaseAIde, runbook AI, SSO.
- →Everything in Pro, plus:
- Unlimited AI tokens (CaseAIde, runbook AI, graph analysis, meeting intelligence)
- Unlimited knowledge base sources
- All ticket integrations (Freshdesk + Zendesk)
- SAML SSO (Okta, Azure AD, Google Workspace)
- Advanced automations + custom webhooks
- Audit log + admin controls
- Priority support
For organizations that need dedicated infrastructure, custom integrations, or a signed DPA.
- →Everything in Team, plus:
- Dedicated infrastructure or self-hosted option
- Signed DPA + BAA
- Custom SSO mappings + provisioning
- Custom integrations
- Dedicated support + SLA
Billing enforcement activates in a future phase. All paid-tier CTAs route to registration today — when Stripe is live, the same buttons open checkout. Existing workspaces will be notified before any change.
14 days of Team, no credit card.
Sign up, connect your ticket system, import your knowledge base, invite your team. At the end of the trial, add a card or drop to Free — your data stays either way.
Start the trialEvery feature, on every tier.
| Feature | Free | Pro | Team | Enterprise |
|---|---|---|---|---|
| Notes & editing | ||||
| Notes | 500 | Unlimited | Unlimited | Unlimited |
| Storage | 1 GB | 10 GB | 50 GB | Unlimited |
| Members per workspace | 1 | Unlimited | Unlimited | Unlimited |
| Real-time collaboration + presence | ✓ | ✓ | ✓ | ✓ |
| Canvas + knowledge graph | ✓ | ✓ | ✓ | ✓ |
| Publish to web | — | ✓ | ✓ | ✓ |
| Voice input + commands | — | ✓ | ✓ | ✓ |
| Native apps (iOS, Android, macOS, Windows) | ✓ | ✓ | ✓ | ✓ |
| Cases & runbooks | ||||
| Case management | ✓ | ✓ | ✓ | ✓ |
| Customer directory | ✓ | ✓ | ✓ | ✓ |
| Runbooks + templates | ✓ | ✓ | ✓ | ✓ |
| Runbook AI suggestions | — | — | ✓ | ✓ |
| Save case as runbook (Claude) | — | ✓ | ✓ | ✓ |
| Escalation handoff flow | — | — | ✓ | ✓ |
| AI | ||||
| AI enabled | — | ✓ | ✓ | ✓ |
| AI tokens / user / month | None | 500K | Unlimited | Unlimited |
| AI chat + RAG with citations | — | ✓ | ✓ | ✓ |
| Inline rewrite, summarize, search | — | ✓ | ✓ | ✓ |
| CaseAIde email drafter | — | ✓ | ✓ | ✓ |
| CaseAIde LLM-based PII redaction | — | — | ✓ | ✓ |
| Graph AI analysis + gaps + importance | — | — | ✓ | ✓ |
| Meeting transcription + summary | — | — | ✓ | ✓ |
| Integrations | ||||
| Knowledge base sources | 0 | 1 | Unlimited | Unlimited |
| Ticket integrations | 0 | 1 | Unlimited | Unlimited |
| Freshdesk bi-directional sync | — | ✓ | ✓ | ✓ |
| Zendesk OAuth + API-token | — | ✓ | ✓ | ✓ |
| Calendar integration (iCal, Google) | ✓ | ✓ | ✓ | ✓ |
| Import from Notion / Obsidian / Evernote / more | ✓ | ✓ | ✓ | ✓ |
| Advanced automations + custom webhooks | — | — | ✓ | ✓ |
| Public REST API + API keys | — | ✓ | ✓ | ✓ |
| Security & admin | ||||
| TOTP 2FA + backup codes | ✓ | ✓ | ✓ | ✓ |
| Login history + session revocation | ✓ | ✓ | ✓ | ✓ |
| SAML SSO (Okta, Azure AD, Google Workspace) | — | — | ✓ | ✓ |
| Audit log + admin controls | — | — | ✓ | ✓ |
| Signed DPA + BAA | — | — | — | ✓ |
| Dedicated infrastructure / self-hosted option | — | — | — | ✓ |
| SLA | — | — | — | ✓ |
| Support | ||||
| Community support | ✓ | ✓ | ✓ | ✓ |
| Email support | — | ✓ | ✓ | ✓ |
| Priority support | — | — | ✓ | ✓ |
| Dedicated support | — | — | — | ✓ |
Need SSO, dedicated infra, or a signed DPA?
We'll walk through your infosec requirements, deployment constraints, and integration needs. Turnaround is usually a week.
The ones we get most before signup.
Do you charge per user?
Pro and Team are priced per user / month. Free is 1 user. Enterprise is custom — often a platform fee plus a per-user rate that drops at volume. Contact sales for a quote.
What happens to my data if I cancel?
You can export everything as Markdown, JSON, or HTML ZIP bundles at any time. If you downgrade to Free, notes over the plan cap stay in read-only mode until you bring yourself under the cap or re-upgrade. We don't delete your data unilaterally.
Can I change plans later?
Yes. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. You can also move between monthly and annual billing on demand.
Do you offer non-profit or education discounts?
We're building a formal program. Today, reach out to hello@momentumnotes.app with a .edu or 501(c)(3) tax ID and we'll arrange something fair.
Are prices in USD?
Yes. International billing is processed via Stripe; your card issuer converts at market rate. VAT is collected where applicable (EU, UK, Australia).
Is there a trial?
14 days of the Team plan, no credit card required. At the end of the trial, you either add a payment method or the workspace drops to Free — no data is deleted.
What counts as an AI token?
Claude bills by input + output tokens. One token ≈ 3-4 English characters. A typical CaseAIde reply draft costs about 2,000 tokens round-trip. 500K tokens / month covers roughly 250 drafts + moderate chat usage. Unlimited on Team means fair-use — we'll contact you if usage looks automated or abusive.
Do you have a signed DPA and BAA?
On Enterprise, yes. Pro and Team use our standard terms; we can send a copy on request. Sub-processor list is available in the docs.
Stop rediscovering things your team already knows.
Free to start. No credit card. Connect your ticket system, import your knowledge base, and let Momentum carry the rest.